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Work

In production, alongside Remember Me France

Remember Me France rescues abandoned dogs in Romania and finds them families in France, Belgium and Switzerland: more than 6,000 adoptions since 2014. A team of 18 people, around a hundred volunteers, and four tools that did not talk to each other. Here is what I put in place, domain by domain.

Visit remembermefrance.org

What a donor sees, before and after

At the start: a WordPress carrying 38 plugins, a first response time of 732 milliseconds, animal profiles maintained by hand. Today: a website that stands on its own, built for the nonprofit (Next.js), fed continuously by data from the field.

Current home page: donation form on the left with its tiers, full-frame headline over an aerial view of the shelter.
AfterThe website in production, fed by data from the field
Former home page: centered logo, blue menu bar, full-width slideshow of puppies.
Before
The website is onlythe visible part.

Nine projects, a single thread

The rest is what makes a published profile lead to an adoption, a donation find its donor again, a newsletter go out on the right day.

  • Website : A website that stands on its own. A website built for the nonprofit, its data held in its own database: no dependency left on the old WordPress once it is live. Animal profiles are fed automatically from the tool used in the field, statuses included. No re-entry, no out-of-date profile.
  • Data and CRM : One clean database, and only one. The CRM taken back record by record: duplicates merged, identities made consistent, segments set for adopters, donors, members and sponsors. What comes in afterwards comes in clean.
  • Fundraising : Donations reconciled to the cent. Donations checked line by line between the donation platform, the CRM and the accounts at closing. Donation platform connected by API, a daily alert on orphaned sponsorships, a consolidated scale of real costs.
  • Email : Campaigns that go out. A monthly newsletter written and sent, fundraising campaigns from the artwork to the follow-up mailing. Contact behaviors identified, send sequences built and matched to the audience, 31 mailings prepared in one pass.
  • Automations : The repetitive done on its own, and watched. Adoption to donation sync, adoption anniversary, a production monitor every six hours with alerts, nightly self-repair of the data pipeline. When something drifts, someone knows.
  • Compliance and security : A website that complies, and proves it. Every profile findable on Google, a website usable from the keyboard, GDPR consent that complies. Two security audits before going live, encrypted backups at three levels, and a restore tested for real.
  • Reporting tools : Seeing without opening three tools. Nine dashboards fed automatically, and a program installed on the server that triggers the automatic sends. The executive committee reads, nobody re-enters anything.
  • Press relations : Answering when things wobble. Two crises handled: tribute, press release, moderation, evidence file. The coordination of a documentary, and a corporate presentation sent to companies.
  • The life of the organization : The documents that make the nonprofit. The adopter’s booklet and the volunteer charter rebuilt, written, designed and produced right up to the print file; the documents of the life of the organization laid out so the executive committee reads and nobody re-enters anything.

In numbers

What is in place

500+

animal profiles that update themselves from the field

48 pages built, from profiles to donation pages37 pages in the adopter’s booklet, written, designed and produced

The website is designed for a phone screen first, 375 pixels wide, the one your donors hold when they read you.

Email

The mailings, exactly as they went out

Campaign emails sent to the Remember Me France community, not mockups: each one is hand-coded, template by template, on a board that fits in 640 pixels, folds down on a phone and reads in dark mode. Three of them, whole, exactly as they went out.

Transparency

This work was done for Remember Me France, a nonprofit whose leadership Adrien supports day to day. The engagement is governed by a written agreement.

The path

The years at Fondation Le Refuge

Before Remember Me France, six years inside nonprofits, four of them at Fondation Le Refuge, in as a digital communications assistant, out as head of marketing and communications. What I led there, without the numbers that belong to the foundation:

What brings money in

  • Rhinoshield and Levi’s, two brands for Pride

    With Rhinoshield, I put together a collection sold for Pride: a share of every sale paid back to the nonprofit. I had gone back to that brand a year after a buried project, and the partnership came back. I held the role of single point of contact, delivered the brand kit, read the contract line by line, and refused a benefit that exposed the nonprofit. I always read what a brand is going to say about the cause before it says it: where that figure comes from, and who carries the weight in that sentence. With Levi’s, a garment in the brand colors for the people taken in, and a project run for Pride.

    Led

  • A partnership that does not bring in a single euro

    The partnership I am proudest of did not bring in a euro: a Paris house museum opens its exhibition to the young people taken in, before the public. I made sure it was feasible before mentioning it to anyone, passed the exhibition file to the teams who work with them so they would walk in knowing what they were going to see, and the visit took place. Then I handed over to the person who could answer on availability, staying in copy to follow up, and a renewal was asked for the following year.

    Led

  • The emails that go out on their own after a donation

    I wrote the emails a nonprofit sends on its own once the donation has gone through: the thank-you, the follow-up, the re-engagement. The templates went out with the blocks still to be built highlighted, so nobody had to guess what was missing. I set two requirements from the writing stage, and not as tool options: one version per donation tier, because a thank-you that ignores what was given thanks nobody, and variants ready to be compared. The donation amount still had to reach the sending tool: without that, nothing is personalized.

    See the mailings

    Led

What gets seen

  • Snapchat, a network where the nonprofit did not exist

    I opened a foundation’s presence on Snapchat. I wrote the first approach myself, pushed a second door with the network’s public affairs team, got the call and the editorial guide, created the account, announced a cadence. I edited the first video in-house and submitted it before publishing: three corrections came back, remove the watermark logo, move the call to action into the profile biography, behave like a creator and not like an advertiser. I applied them, then I published. You do not walk into a network speaking like an institution.

    Led

  • The twentieth anniversary, carried by Meta and by Amazon

    For the twentieth anniversary, I went looking for two large digital partners. At Meta, I carried the opening, presented the anniversary, got the meeting, then handed the subject to the person whose job it was in-house. At Amazon, I carried the operation: I wrote the text the voice assistant was going to say, secured in writing the right to broadcast the testimony film, supplied artwork carrying a code that makes the donation traceable, and reworked that artwork as many times as the partner’s screens required. The experience was live on the day announced.

    Led

  • Ambassadors and celebrity supporters

    A network of public figures supports the nonprofit: faces from television and the stage, and the people who speak to a twenty-year-old audience. I keep it alive all year. The list settled by the board before the first call, one format of appearance per person, the document that shows on a single page who already speaks for you, and the messages ready to publish when the campaign starts. Without ever speaking in their place. I do the same thing today for Remember Me France.

    Led

What holds the network together

  • IKEA, the panel and the terms asked for first

    With IKEA, I made direct contact rather than waiting for the internal route, and I got a panel broadcast during Pride month. I set out three lines in writing, confirmed the two speakers on the nonprofit side and prepared each one separately. On the poster campaign, I did not say yes: before a partner puts forward former young people who were taken in, I ask for the terms and the data. It is the first question, not the last. I also organized my own absence: a designated stand-in, a written report after every check-in.

    Led

  • The shared workspace, rebuilt and switched over

    I rebuilt the shared workspace of a foundation with local branches: one space per local group, a common tree, access handed back to the people who know their teams. I wrote the illustrated manual for volunteers who are not technicians, and moved the data of the people being helped out of folders open to everyone, into a space with single access. I announced the switch to the whole network, absorbed the objections one by one, and set my rule: no old space deleted before the branch told me it had finished.

    Led

  • The twentieth anniversary evening

    The twentieth anniversary evening, I ran it from end to end: the late-afternoon press conference, the doors opening, every speech with its speaker, two films followed by the people who appear in them, the results of an opinion survey, a word from a patron, the close. Speeches are kept within limits so the evening stays an evening. And the whole year laid out on one page, one high point per season, the January gathering repeated in every local branch.

    Led

  • The Inclusive Sport Tour

    A national tour, from city to city, to remind people that the field belongs to everyone, in soccer, in handball and in touch rugby. I supervised the partnership on the nonprofit side: spokespeople decided before the first call, the sentence they would repeat written in advance, the regional daily and the local station to call identified in each city, the press release co-signed with the federations and the leagues. An evening for amateur clubs, a day hosted at a professional club’s facilities, a day open to all.

    Led

What is transferable to your nonprofit

The method does not depend on the cause: audit before deciding, connect the tools rather than re-enter the data, automate what repeats, measure what you claim. An animal welfare nonprofit, a cultural nonprofit or a nonprofit that helps people all have the same four tools that do not talk to each other.